FAQ Second Version
Why has the estimated delivery time changed and when will I receive the goods?
Estimated delivery time will be changed according to the actual logistics and transportation situation. Usually you will receive the package within estimated delivery time.
What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT
If you have paid for order with VAT in SLGiftZone, VAT should not be charged again by customs/logistics provider.
In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.
1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)
2. proof of payment for that invoice
3. any customs document on the release of the goods, including the shipping label of the package
My coupon is expired, what can I do?
Please be advised a coupon can only be used during valid time.
If your coupon is expired, it is not available for using anymore.
Also, it is unable to be extended or retrieve.
Hope you can understand.
When can disputes be opened?
Disputes can be opened after ETA (Estimated delivery date) time.
How Do I Place an Order?
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How Should I to Contact if I Have Any Queries?
If you have any questions, please feel free to contact us any time.
Do I Need an Account to Place an Order?
No, you do not need to register for an account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.